Terms & Conditions

Terms & Conditions

Welcome to Altura Fiber. These Terms and Conditions (“Terms”) govern your use of our website, services, and all related interactions between you and Altura Fiber. By accessing our website or utilizing our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

• “Altura Fiber” refers to our company, an authorized dealer providing intermediary services between consumers and third-party service providers, including but not limited to internet, cellular, streaming, and bundled services.
• “User”, “you”, or “your” refers to any person or entity accessing our website or using our services.
• “Services” refers to any support or execution services provided by Altura Fiber, including but not limited to setting up new connections, plan upgrades, account cancellations, bill payments, and related support.
• “Third-Party Service Providers” refers to external companies and service providers with whom Altura Fiber has partnerships to offer their services to customers.

2. Scope of Services

Altura Fiber offers execution services on behalf of third-party service providers. We assist in tasks such as new connection setup, billing assistance, account upgrades, and other support-related activities. While Altura Fiber facilitates these services, the actual delivery of internet, streaming, or cellular services is provided by third-party service providers.

3. Account Responsibilities

• Account Creation: To use our services, you may be required to create an account on our website. You agree to provide accurate and complete information when setting up an account and to keep your account information updated.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Altura Fiber will not be liable for any losses resulting from unauthorized use of your account.
• Accurate Information: You agree to provide correct and up-to-date information, including your billing and contact details. Providing false or incorrect information may result in the suspension or termination of your account.

4. Payments and Fees

• Execution Fees: Altura Fiber charges execution fees for the administrative services it provides. These fees are separate from the charges billed by third-party service providers. The fees charged by Altura Fiber cover the execution and facilitation of tasks such as connection setup, plan changes, and account management. These fees will be disclosed before you confirm a service request.
• Third-Party Billing: The charges billed by third-party service providers are outside of Altura Fiber’s control, and you are responsible for paying these charges directly to the provider according to their billing terms.

5. Service Requests

• Service Execution: Altura Fiber will make reasonable efforts to ensure the timely execution of your requests, such as new connections or upgrades. However, we cannot guarantee a specific timeframe for completion as it may depend on third-party providers’ processes.
• Cancellations: If you wish to cancel a service request, you must notify us immediately. Cancellations may only be possible if the request has not yet been executed. For more details, please refer to our Refund Policy.

6. Limitations of Liability

• Third-Party Provider Failures: Altura Fiber is not responsible for any service disruptions, quality issues, or delays caused by third-party service providers. Any such issues must be taken up with the respective provider.
• Accuracy of Information: Altura Fiber does its best to ensure the accuracy of the information provided on our website. However, we do not guarantee that the information is free of errors, and we reserve the right to correct any inaccuracies or omissions.
• Service Delays: Altura Fiber will not be liable for any delays in service execution caused by circumstances outside our control, including but not limited to technical difficulties, third-party delays, or force majeure events.

7. Use of the Website

• Prohibited Activities: You agree not to engage in any unlawful, harmful, or malicious activity while using our website, including but not limited to hacking, transmitting viruses, or engaging in fraudulent behavior.
• Intellectual Property: All content on this website, including text, graphics, logos, and software, is the intellectual property of Altura Fiber or our licensors. You may not copy, distribute, or otherwise use this content without express permission.

8. Privacy Policy

Your use of the Altura Fiber website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data.

9. Modifications to Terms

Altura Fiber reserves the right to modify or update these Terms at any time without prior notice. Any changes to these Terms will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review these Terms periodically to stay informed of any updates.

10. Termination

Altura Fiber reserves the right to suspend or terminate your account or access to our services at our discretion, including but not limited to violations of these Terms, fraudulent activity, or failure to make payments.

11. Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance regarding our services, you can reach out to us at: