Privacy Policy

At Altura Fiber, we are committed to safeguarding your personal data with the utmost transparency and integrity. Our Privacy Policy is designed to inform you how we collect, use, and protect your personal information in strict accordance with our business model, Google’s business practice requirements, and international data protection laws.

Information We Collect

Personal Information: your name, address, phone number, and email when you register for services, purchase a plan, or make inquiries.
Financial Information: credit card details or banking information when you pay for services.
Usage Data: information about your interactions with our website (IP addresses, browser type, pages visited, time spent, device type) to improve your experience and monitor site performance.
Service Data: data related to the service you receive through Altura Fiber (account numbers, service type, technical support logs), collected via forms, cookies, and interactions with our platform or customer service team.

Why We Collect Information

Provide Services: activate new services, process orders, plan upgrades, and execute account changes like cancellations.
Customer Support: use your contact and service data to provide technical support and resolve issues.
Billing and Payments: process payments for services, including our execution charges (clearly disclosed on our site, ranging from $49.99 to $199.99).
Improvement and Marketing: with your consent, use non-identifying data to improve our services, assess site traffic, and offer promotions aligned with your preferences. We ensure full transparency and compliance with Google’s guidelines.

Third-Party Service Providers

Altura Fiber partners with third-party vendors—including payment processors and JNA-certified providers such as AT&T, Verizon, Spectrum, Xfinity, Dish, and others. While we require them to adhere to strict privacy standards, please review their privacy policies for details on their data-handling practices.

Transparency in Pricing and Billing

Execution Fees: for new connections, plan changes, or cancellations, range from $49.99 to $199.99, displayed before you commit.
Separate Billing: execution fees are separate from your service provider’s charges (Verizon, Xfinity, Spectrum, etc.), detailed in your provider agreement.
Subscription Fees: all recurring charges are explained in advance to avoid confusion.

We never use misleading or dishonest pricing practices—every cost is transparent before you make a commitment.

Data Security

Encryption: all sensitive data is encrypted during transmission and storage.
Access Control: only authorized employees with confidentiality agreements can access your data.
Secure Payment Gateways: we use industry-standard, third-party processors to handle transactions.

In the event of a data breach, Altura Fiber will notify you and relevant authorities as legally required.

Your Rights and Control

Access and Correct Your Data: request to view, update, or correct your personal information at any time.
Request Data Deletion: ask for erasure of your personal data when it’s no longer needed for the services you use.
Opt-Out of Marketing: unsubscribe from marketing communications at any time.
Data Portability: request your personal data in a machine-readable format.

Compliance with Google’s Ad Policies

Altura Fiber strictly follows Google’s advertising policies to ensure honest, transparent, and compliant practices. We do not misrepresent our services, affiliations, or pricing, nor engage in deceptive data-collection or phishing practices.

Changes to Our Privacy Policy

Altura Fiber may modify this policy from time to time. We will post updates on this page and notify you of significant changes via email or site notice.