Refund Policy

General Refund Policy:

Altura Fiber strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:

Cancellation Before Installation: If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Altura Fiber.
Service Issues: If there is a verifiable issue with the service installation or activation that is directly attributable to Altura Fiber, we will work to rectify the issue or, in rare cases, process a refund.
Non-Refundable Items: Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.

Refund Request Process:

Submit a Request: Contact our customer service team within 14 days of the service issue to initiate a refund request.
Provide Documentation: You may be required to provide documentation or information regarding the service issue.
Refund Timelines: Approved refunds will be processed within 7–14 business days, depending on your payment method and financial institution.

For any inquiries regarding our refund policy, please contact our support team at